SHIPPING & DELIVERY

  • Packages to Spain normally arrive within 1-3 days from the date we confirm the order

  • Packages to Europe normally arrive within 1-5 days from the date we confirm the order

  • Packages to rest of the world normally arrive within 3-10 days from the date we confirm the order

  • Items are shipped from our warehouse in Spain

  • Diarte is not responsible for any actions taken by customs on your package during delivery

  • Buyer is responsible for any customs charges that may be applied to your package. Custom duties must be paid by the buyer at the moment of delivery

 

RETURN POLICY

  • Please contact us before returning any item at hello@diarte.net

  • You can return the product within 10 days of delivery

  • The product must be in new condition (unworn, unwashed) with tag

  • To avoid customs charges please mark the package 'RETURNED GOODS'. Please also include order number and order date

  • Transport is not refundable

  • There is no charge to exchange items for a different size in case of stock availability

  • Items on sale are not refundable, however you can exchange them

  • Items on outlet are final. They are not refundable and cannot be exchanged

  • Shipping costs will not be refunded. In the case of an exchange, we will cover the cost of the shipping for the new item to you

  • Items exchanged are not refundable. Re-shipment on first exchange is at our own costs. Other shipments are at customers' cost

Our return address is: 

Diarte (e-shop returns) 
Plaza de los Mostenses 1, 4-2
28015 Madrid
Spain

 

REFUNDS

  • Your refund will be processed and credited to your original form of payment

  • The refund will not include shipping costs

  • Please give us 30 days once we received and inspect the return to receive a refund

 

TERMS & CONDITIONS

  • By ordering any of our products, you agree to be bound by these terms & conditions.

  • By placing an order at diarte.net, you warrant that you are at least 18 years old or have parents' permission to buy from us.

  • All personal information you provide us with or that we obtain will be handled by diarte as responsible for the personal information.

  • The price applicable is that set at the date on which you place your order.

  • Shipping costs and payment fees are recognized before confirming the purchase.

  • Card information is transmitted over secure SSL encryption and is not stored.

  • Diarte reserves the right to amend any information without prior notice.

  • Diarte reserves the right to refuse any order, cancel or not to accept a confirmed order

  • Purchases made through Diarte website and under these Purchase Conditions are subject to Spanish law.

 

All enquiries: hello@diarte.net

© 2021 Diarte